Delivery

Update: October 2024

The vast majority of deliveries are arriving on time, with only a small number of delays.

Flooring Accessories Delivery:

England & Wales: Orders are sent on our next working day service (cut-off is 2pm). Dozens of our top products are delivered free of charge. Otherwise the standard charge is £9.70 including VAT. Excludes Isle of Wight and other islands.

Scotland: For central & southern Scotland, orders are sent on our next working day service (cut-off is 2pm). Dozens of our top products are delivered free of charge. Otherwise the standard charge is £9.70 including VAT. For other areas of Scotland, delivery cost will vary according to postcode, and delivery may take an extra day or two.

Isle of Wight: Delivery costs £45.00 inc. VAT. for up to 15kg. Delivery usually takes 2-3 working days.

Other areas of the UK & Ireland: Delivery costs £61.20 inc. VAT. for up to 15kg. Delivery usually takes 3-5 working days.
Update: Unfortunately we have had to halt taking orders from Northern Ireland and the Republic of Ireland due to the new Brexit regulations. We sincerely apologise for the incovenience.

Hazardous Goods Delivery:

Some of our products are flammable and, by law, need to be carried by a specialist delivery service. The cost of this delivery service varies by postcode.

For the majority of hazardous product deliveries, the order will be delivered next working day. However in some areas, delivery can be within a 2 working day window.

Heavy/Fragile Goods Delivery:

Some of our products are both heavy and fragile (e.g) Wakol MS Adhesives, and require specific packaging for delivery. The P&P cost for these products varies by quantity ordered.

Pallet Delivery:

Some of our products (e.g. fragile products) aren't suitable to be sent as parcel deliveries and must instead be sent on a pallet. The cost of pallet delivery varies by postcode.

For the majority of pallet deliveries, the order will be delivered next working day.

Wooden Flooring Delivery:

England & Wales: Flooring delivery costs £72 inc. VAT. Please note that this charge may vary for some areas. We will contact you as soon as possible after you place your order if there are any further, or reduced, delivery charges for your area. Delivery time is next working day for our engineered flooring, and 10-18 working days for Haro laminate flooring, as it is supplied to order from Germany.

Rest of UK: Please contact us for delivery costs and times.

Flooring delivery is by lorry and is to kerbside only. Somebody must be present at the delivery address to assist the lorry driver in unloading the flooring if required. If your address is not accessible by the delivery lorry and an alternative vehicle is required, extra charges will apply.

Outside UK and Ireland:

Please note that we are currently able to deliver to Great Britain only.

Delivery Company:

Our deliveries are primarily handled by Crowfoots Carriers.